How PCCUA Runs Like a D1 Program on a Two-Year Budget with Complete

Executive Summary

Phillips Community College of the University of Arkansas (PCCUA), a dynamic two-sport NJCAA athletic department, was grappling with the operational inefficiencies of a scattered tech stack that consumed valuable coaching time. Head Coach Kevin Arnold needed a way to organize his department and elevate its professionalism without adding headcount. By implementing Complete, PCCUA has successfully consolidated its operations into a single, intuitive hub, saving coaches significant time, enhancing team culture, and allowing them to "operate like a D1 setup without the D1 budget."

The Customer

Phillips Community College of the University of Arkansas (PCCUA) is a proud member of the National Junior College Athletic Association (NJCAA). The athletic department, led by Head Coach Kevin Arnold, is committed to fostering student-athlete success both on and off the court. Like many leaders at the two-year level, Coach Arnold is tasked with managing all facets of the program, from high-level strategy to day-to-day logistics.

The Challenge: The Inefficiency of a "Scattered" System

When Coach Arnold took over the program, he inherited a common but deeply inefficient operational reality. The department was running on a disconnected patchwork of tools that created more work than it saved.

"Everything was kind of scattered," Arnold explained. "We were using three or four different tools to get through a normal week — Google Sheets for travel, text threads for communication, email for forms, and whiteboards for workouts. It worked, but it was messy."

This fragmentation had real consequences. Critical information got lost, reminders slipped through the cracks, and keeping everyone on the same page was a constant struggle. For a small program with limited staff and no dedicated operations personnel, the administrative burden fell directly on the coaches, pulling them away from their primary mission.

"We needed a system that could organize everything in one place and help us run a little more like a four-year program, without adding more people to the payroll," said Arnold.

The Solution: A Platform Built for the "Whole Program"

PCCUA needed more than just another single-purpose app; they needed a true operating system. What immediately stood out about Complete was its holistic, all-in-one approach.

"What stood out about Complete was that it felt built for the whole program, not just one piece of it," Arnold noted. "It wasn't just 'another app for coaches.' It actually helps with the off-court stuff — things like wellness check-ins and nutrition plans."

The platform's simplicity and intuitive design were also key differentiators. For a busy coaching staff, the ability to adopt a new system without a steep learning curve was a significant win. The final deciding factor, however, was the immediate and obvious ROI in time saved.

"For me, it came down to how much time it could save us," Arnold said. "Having one platform that could handle communication, scheduling, and forms without a bunch of back-and-forth emails was huge."

The Results: A Professional Feel and More Time for Coaching

By consolidating its operations onto Complete, PCCUA has transformed its daily workflow and elevated its program's culture. The platform has become the central hub that Coach Arnold envisioned, reinforcing accountability and creating a more professional environment for the student-athletes.

"We talk a lot about culture and accountability, and having everything centralized — from workouts to wellness check-ins — really helps us reinforce that," said Arnold. "It makes us feel more professional, and it gives our players the sense that they're part of something structured and organized."

When asked what he would tell a fellow NJCAA coach or AD about Complete, his message was clear and direct: it solves the most frustrating parts of the job.

"I'd tell them straight up — if you're tired of chasing down forms, texts, and last-minute schedule changes, this will make your life easier," he said. "It frees up your staff to focus on coaching and developing athletes instead of playing secretary all week."

Key Results for PCCUA